Overview

Discover the wide range of Mercedes-Benz new, demonstration and used vehicles as well as the latest service offers.

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Publication details
Legal notices
Dealer information.
Provider & data privacy.

Publication details

Supplier of

Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator

Mercedes-Benz AG
Mercedesstrasse 120
70372 Stuttgart
Tel.no.: +49 711 17 - 0
Email: dialog.mb@daimler.com

represented by the Board of Management:

Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Chairman of the Supervisory Board: Bernd Pischetsrieder

Commercial Register at Stuttgart District Court, No. HRB 762873
Sales tax identification number: DE 32 12 81 763

Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart

Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany

Professional regulations:

- Section 34d Trade Regulation Act:
- Sections 59 - 68, Insurance Contract Act

The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.

Financial services provider

Mercedes-Benz Bank AG
Siemensstrasse 7
70469 Stuttgart

Phone: 0711 2574-0
Fax: 0711 2574-8005
E-mail: kundenservice@mercedes-benz-bank.com

Represented by the Board of Management:
Benedikt Schell (Chairman), Andreas Berndt, Ilka Fürstenberger, Andree Ohmstedt, Marc Voss-Stadler
Chairman of the Supervisory Board: Peter Zieringer

Commercial Register at Stuttgart District Court HRB No.: 22 937
VAT ID: DE-811 120 989

Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC: DRESDEFF600

Responsible supervisory authorities:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Straße 24-28
60439 Frankfurt a.M.

and

Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt a.M.

Insurance Broker Register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10

Permission according to Section 34d Sec. 1 GewO (insurance agent),
Supervisory authority: IHK Stuttgart, Jägerstr. 30, 70174 Stuttgart, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Industry and Commerce, Jägerstr. 30, 70174 Stuttgart

Professional title:
Insurance agent with permission according to Section 34d Sec. 1 GewO; Federal Republic of Germany

Professional regulations:
- Section 34d Trade Regulation Act
- Sections 59 - 68 VVG
- VersVermV

The professional regulations can be viewed and accessed
via the homepage www.gesetze-im-internet.de operated by
the Federal Ministry of Justice and by juris GmbH.

Other companies advertising on this page:

Mercedes-Benz Leasing GmbH
Siemensstrasse 7
70469 Stuttgart
Tel.no.: 0711 2574-0
Fax: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com

_____________________________________________________

Contact:
Service telephone for private customers: Leasing/Financing/Insurance
Tel.no.: 0681 96595010
Fax: 0681 96595015

Service telephone for commercial customers: Leasing/Financing/Insurance
Tel.no.: 030 868755755
Fax: 030 868755756

Monday-Friday: 8.00-18.00 hrs

Providers of dealer-specific information and offers

John Doe Car Dealership
Anystreet 1
50829 Anycity

Represented by

Joe Bloggs

Registered office and register court

Anycity
Register of companies No.: XXXXX
Sales tax identification number: DE 12345678910

Register of Insurance Intermediaries (www.vermittlerregister.info)

Register no. X-XXXX-XXXXX-XX
Insurance agent with licence exemption according to Section 34d para. 6 GewO (product accessory),
issued by the Chamber of Industry and Commerce (IHK) Musterhausen

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.

Contact
Tel.no:
Fax:
Email

Provider Mercedes-Benz Van Rental

Mercedes-Benz Vans Mobility GmbH
Rungestrasse 22 -24
10179 Berlin
Germany

Tel.no.: +49 800 826 736 825
Email: kundenservice-vanrental@daimler.com

Mercedes-Benz Vans Mobility GmbH
Registered office and registry court: Berlin, Amtsgericht Charlottenburg
HRB-Nr.: 179904 B
Management: Stefan Sonntag, Agnieszka Kühn
VAT ID No.: DE 309 382 419

Legal notices

All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some internet pages also contain material the copyright to which is held by the parties that provided it.

Licence rights.

We have sought to achieve an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we ask you to understand that our intellectual property, including patents, trademarks, labelling rights and copyrights, is protected and that these Internet pages cannot grant any licensing rights to this intellectual property.

Trademarks.

Unless otherwise indicated, all the brands displayed on the Internet site are subject to the trademark rights of the Daimler Group, this applies especially to the model names and all logotypes and emblems of the company

Product and prices.

Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account our interests, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification
or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations.
Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.

Cautions regarding forward-looking statements.

This website contains forward-looking statements about our current assessment of future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. These statements are subject to a number of risks and uncertainties.

Some examples for this are

an unfavourable development of the global economic situation, especially a decline in demand in our most important sales markets,
a deterioration in our refinancing options on the credit and financial markets,
unavoidable events of force majeure, such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequential effects on our sales, purchasing, production or financing activities,
changes in exchange rates and customs regulations,
a change in consumer behaviour towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
price increases for fuels and raw materials,
interruptions in production due to material bottlenecks, staff strikes or supplier insolvencies,
a decline in the resale prices of used vehicles,
the successful implementation of cost reduction and efficiency improvement measures,
the business prospects of the companies in which we hold significant shares,
the successful implementation of strategic cooperations and joint ventures,
the changes in laws, regulations and official directives, especially insofar as they affect vehicle emissions, fuel consumption and safety,
as well as the conclusion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or threatening future legal proceedings
and other risks and imponderables, some of which are described in the current annual report under the heading "Risk and Opportunity Report".

If any of these uncertainties or contingencies materialise, or if the assumptions underlying any of the forward-looking statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.

We neither intend nor assume any obligation to update forward-looking statements on an ongoing basis, as these are based solely on the circumstances on the date of publication.

Liability.

The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.

Our Internet site contains links to external sites which are not under the control of Daimler. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.

Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)

We will not participate in any dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and are not obliged to do so.

Information on online dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The OS platform serves as a point of contact for out-of-court dispute settlement with regard to contractual obligations arising from online purchase agreements. You can access the ODR platform at the following link:

>https://ec.europa.eu/consumers/odr

Dealer information.

Mercedes-Benz Ballarat

LMCT #123

JLS Enterprises

ACN #

ABN #

Dealer privacy policy.

JLS Enterprises Pty Ltd T/A Mercedes-Benz Ballarat (“We”, “Us”, “Our”, “MBB”) recognise the importance of protecting an individual’s privacy. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold.

“Personal information” is information or an opinion about an individual who is reasonably identifiable.

In accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act), this Privacy Policy details how MBB will manage and protect personal information, including information that MBB collects and uses for the purposes of providing better customer service.

MBB may amend this policy at any time with the most recent version available on the www.mbballarat.com.au website to view. MBB may highlight changes to this Privacy Policy on its website, but you should check the Privacy Policy regularly for changes.

Legal notice & terms.

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Modern slavery statement.

Provider & data privacy.

Dealer privacy policy.

Collecting Personal Information
MBB will be fair and open about the way we collect information about you and what we intend to do with the information. We collect and hold information reasonable necessary for or directly related to one or more of our functions or activities. The types of personal information we collect includes but is not limited to your name, gender, occupation and employment details, contact details, address details, registration and drivers licence details, credit card and bank account details, other financial information, current and past vehicle information and details, cookies and website tracking, location through anti-theft vehicle tracking technology, voice and image, educational qualifications and resume and personal interests.
MBB collects most personal information directly from you, for example when you provide information through enquiry or purchase, service, parts or when you request we assist in the facilitation of finance or insurance. We also gather information from third party roadside assistance service providers, via our website or social media, from a competition or promotion we run (either directly or through our marketing agents), from publicly available sources, third party service providers, from government bodies, enforcements and regulatory authorities, and when you apply to work with us or through a recruitment / employment agency.
If we receive information about you from a third party, wherever practical we will make sure they undertake to comply with the Privacy Act.
The vehicles sold by MBB may have a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Many vehicles in the Mercedes-Benz range use on-board vehicle computers to monitor and store driver information. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in certain collision events by computer systems, such as those commonly called Event Data Recorders (EDR). The information from EDR’s, if available, is used to improve customer and driver safety, better understand what happens to vehicles in the event of a collision and shall be provided to the police on request.
How We Use Personal Information
MBB only collects, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or to comply with our legal, regulatory, industry or workplace requirements.
We may use personal information we collect about you for a number of purposes including but not limited to:
• Any purpose you have consent to;
• To facilitate the delivery of goods and services which you have enquired about or have purchased from us;
• To tell you about other products and services that may be of interest to you;
• To learn more about your level of satisfaction, your expectations of us and how we can meet them;
• To ensure that any warranty claim has been properly administered;
• Marketing, event and promotional activities;
• To consider you for an employment position within MBB for which you have applied;
• To acquire goods and services from you or from your employer;
• To ensure that you are contacted as soon as possible in the event of a safety-related product recall;
• Fulfilling and processing orders and administering accounts;
• For other purposes to which you have consented; and
• As required or permitted by relevant laws and regulations.
Generally, we may use your personal information for the purposes for which we collected it and for related purposes which would be reasonably expected by you.
If you do not provide your personal information, MBB is less able to perform the above functions.
Disclosure
We collect information personal information to provide you with the best possible products and services offered through our dealership and create a more personalised experience for you. Other purposes include but not limited to:
• Those that have consented we disclose personal information to;
• Mercedes-Benz Australia/Pacific Pty Ltd;
• Our authorised dealer network;
• Contracted service providers;
• Related and other Daimler Group companies; and
• As required by an enforcement authority, regulator, law, court or tribunal.
MBB may need to disclose personal information outside of the jurisdiction from which it was collected. When we disclose your information overseas, MBB is generally required to take reasonable measures to ensure that your information is held, managed and accessed in accordance with the standards that apply in Australia. We will not sell, rent or trade your information to/with any other organisation.
Consent
We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which it was collected. If you do not consent to MBB collecting, using and/or disclosing your personal information, this may affect our ability to deliver and improve our products and services to you.
Marketing and Privacy
MBB sends marketing material to its customers and other people who have provided MBB with personal information from time to time about products and services offered by MBB. We only send out marketing material to you if you have ‘opted in’ on our privacy form. The marketing material may be in the way of mail, email, phone or SMS, depending on what you have opted into.
If you do not wish to further receive marketing material from MBB, its businesses or its affiliates, please complete the ‘opt out’ provision on the marketing information form provided by emailing admin@mbballarat.com.au. MBB will note your request and respect your wish not to receive any marketing materials. If you choose not to receive any marketing materials from MBB, you may miss out on special products, event invitations and service offerings and opportunities.
Protecting Personal Information
MBB will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorised access, modification and disclosure. MBB stores personal information in hard copy and electronic achieve systems for a period MBB considers reasonable depending on the primary purpose for which that information was collected. Only properly authorised people who have a need to access personal information to perform their job will be able to see or use that information.
MBB will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including negligence) for the consequences of any unauthorised access to, disclosure of misuse of or loss or corruption of your personal information. Please notify us immediately if you become aware of any breach of security.
Access to information we hold about you
At any time you can request access to information we hold about you. We aim to respond to your request within 30 days. We may charge a reasonable fee for information requests. If an exception in the Privacy Act applies to your access request, we will work with you and attempt to provide you with access in a way to meet both our needs.
We will strive to ensure that information about you is accurate when we collect or use it. If you details change, it’s your responsibility to update the relevant details with us.
Complaints and Enquiries
If you are not happy with the way we have handled your personal information or believe that we have breached the Privacy Act or APPs then please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and either emailed or posted to;
The Privacy Officer
Mercedes-Benz Ballarat
P.O. Box 361
Ballarat Mail Centre, Victoria, 3353
admin@mbballarat.com.au
We may also require documentary proof of your identity depending on your request.
MBB will provide acknowledgement of your complaint within 7 days of receipt. We will then investigate and advise you of the steps we have taken to resolve your complaint within 30 days of the receipt of your complaint.
If your concerns are not resolved to your satisfaction by MBB, please contact Mercedes-Benz Australia/Pacific Pty Ltd by phone 1300 300 896 or email mbaupprivacyofficer@daimler.com
For information about privacy generally, or if you concerns are not resolved to your satisfaction by MBB or Mercedes-Benz Australia/Pacific Pty Ltd, please contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
© Copyright Mercedes-Benz Australia/Pacific